Questions this tool may answer

· How should the process be redesigned to be more effective and/or efficient?

· What are strengths and weaknesses in the core process(es) of the organisation?

· Is the organisation sufficiently effective to play a key role?

Results

· What are the major steps in what sequence?

· Who is responsible for an activity?

· What are the major decision moments?

· Are decisions communicated to all relevant persons?

· What are the major information moments (into the flow)?

· What are the delays and bottlenecks in the process?

· What are strengths and weaknesses of current practice?

· What are co-ordination bottlenecks?

· What should be done to improve the process?