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- Ownership is what matters most. This can be cultivated.
- Allow sufficient time (at least 3 months) to perform an analysis. Use several methods and as many sources as possible.
- Ensure that the plan arises from a joint effort. While this often leads to ownership, such an outcome is not guaranteed!
- Adapt your expectations regarding quality of execution to the level of the individual or organization.
- Be careful not to badger people with questions: they might stop answering.
- Delays do not always prevent completion. Be flexible about scheduling.
- The mission of the organisational consultant was formulated entirely in Haarlem. More influence and more input from the local counterpart is needed.

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