Do's and dont's
  • Ownership is what matters most. This can be cultivated.
  • Allow sufficient time (at least 3 months) to perform an analysis. Use several methods and as many sources as possible.
  • Ensure that the plan arises from a joint effort. While this often leads to ownership, such an outcome is not guaranteed!
  • Adapt your expectations regarding quality of execution to the level of the individual or organization.
  • Be careful not to badger people with questions: they might stop answering.
  • Delays do not always prevent completion. Be flexible about scheduling.
  • The mission of the organisational consultant was formulated entirely in Haarlem. More influence and more input from the local counterpart is needed.