The needs of helpers are quite similar to those directly affected. A supportive environment is one of the many crucial factors in minimizing stress. This can be achieved in the following ways:

• Guidance and support from managers and peers should be accessible on a daily basis or soon after the event
• An organizational culture of openly talking and sharing problems without fearing the consequences
• Regular and frequent meetings which bring all staff together and foster a feeling of belonging to a team
• Respect for the principle of confidentiality means that people can feel safe in admitting stress and seeking help
• The creation of a culture where getting together after a critical event is the norm, e.g. a peer support system.

Sharing experiences from work has a team building effect and helps to prevent psychological problems. Reactions that are not addressed and processed might lead to a crisis, whereas sharing these difficulties with others will reduce misunderstandings, distortions and incorrect interpretations. A supportive environment where it is not only allowed but also encouraged to talk about emotional reactions and limitations will both ensure the quality and effectiveness of activities and the well-being of helpers. (Psychological Support: Community-based Psychological Support Training manual. International Federation of Red Cross and Red Crescent Societies. 2002).

Jo Verhaegen